Refund policy

Return and Refund Policy

At Elyse and Rose Boutique, customer satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Returns

Returns are accepted within 14 days of delivery for store credit or exchange. Items must be unworn, unwashed, and in their original condition with all tags attached.

All preorder and sale items are FINAL SALE and are not eligible for returns, refunds, exchanges, or store credit. Clearance items, accessories, and bodysuits are also considered final sale.

Refunds & Store Credit

Eligible returns will be issued as store credit or exchanged. Once your return is processed, you will receive an email confirmation with your store credit or exchange details.

Original shipping charges are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 3 days of delivery at elyseandroseboutique@gmail.com. Please include your order number and photos of the issue so we can resolve it promptly.

Damaged or incorrect items are eligible for resolution even if the item was purchased as a preorder or sale item.

How to Start a Return

Email us at elyseandroseboutique@gmail.com with your order number and reason for return. If your item is eligible for return, you will receive instructions for sending it back.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

For additional questions, please contact us at elyseandroseboutique@gmail.com.